Installation Explained

SAFE DELIVERY & PROFESSIONAL INSTALLATION

Installation Explained

When you buy a bolted safe from us, we don’t simply send it to your door and leave you to work out what to do with it.

Throughout our installation area, your safe can be delivered and professionally installed by one of our own vetted and experienced safe installers.

OWN TEAM

Installed by experienced safe installers

Your safe is installed by one of our own vetted and experienced installers, who will arrive in a deliberately unmarked vehicle.

A–D

Four delivery & installation zones

Our delivery and installation area is divided into four zones measured from our warehouse at AL9 7NT.

CERTIFICATE

Evidence of installation

When we install your safe, we provide an installation certificate or receipt recording the installation for your records.

DELIVERY & INSTALLATION AREA

Our four installation zones

We have divided our delivery and installation area into four zones, measured from our warehouse at AL9 7NT.

ZONE A

FREE Delivery & Professional Installation

Within a 33-mile radius of AL9 7NT. Delivery and professional installation are included in the price shown on the product page. There is normally nothing else to pay for a standard installation, subject to the access and skirting-board information below.

ZONE B

Within a 56-mile radius

We deliver and professionally install throughout Zone B. An additional Zone B delivery and installation charge applies, and the correct charge is shown on the product page for each safe.

ZONE C

Within a 70-mile radius

We deliver and professionally install throughout Zone C. An additional Zone C delivery and installation charge applies, and the correct charge is shown on the product page for each safe.

ZONE D

Within a 105-mile radius

We deliver and professionally install throughout Zone D. An additional Zone D delivery and installation charge applies, and the correct charge is shown on the product page for each safe.

London Safes delivery and professional installation zone map showing Zones A, B, C and D

What about stairs?

For safes weighing up to and including 105kg, normal stair access is included within the delivery and installation price.

For safes weighing over 105kg, additional charges may apply where the safe has to be moved via stairs.

Additional charges may also apply where a staircase is especially narrow, restricted, awkward or otherwise presents an unusual access difficulty, regardless of the weight of the safe.

If you are unsure about your stairs or access, please contact us before ordering. Photographs or a short video of the access route can often help us advise you.

What about skirting boards?

If a skirting board prevents the safe from sitting correctly against the wall, we may need to trim and remove a section of the skirting board before installing the safe.

We charge £45 for this service, which can be selected from the Optional Items on the product page.

OUTSIDE OUR NORMAL AREA

What if I am outside Zones A–D?

If your address is more than 105 miles from our warehouse at AL9 7NT but is still on the UK Mainland, we may be able to deliver your safe using DHL, UPS or a similar carrier.

In these areas, professional installation is not normally included and you would usually need either to install the safe yourself or arrange for a suitable local tradesperson or safe engineer to carry out the installation.

However, this does not necessarily mean that we cannot install it for you. In some circumstances, particularly where a customer specifically wants our own installation team to carry out the work, we may be able to travel beyond our normal Zones A–D.

We can look at the additional travelling time and distance involved and calculate a surcharge to cover the extra journey to and from your property.

Please get in touch with us before ordering if you are outside Zone D and would particularly like us to carry out your installation.

HOW IT WORKS

From choosing your safe to finished installation

1

Choose your safe

Once you have chosen your safe, simply purchase it through our website.

2

We arrange your appointment

We will contact you to arrange a convenient appointment for delivery and professional installation.

3

Agree the final position

Your installer can inspect the locations you have in mind and explain which provide the best fixing options.

4

Installation & handover

After installation, your installer explains how to operate the safe and provides your installation certificate or receipt.

FREQUENTLY ASKED QUESTIONS

Safe installation explained in more detail

Open any question below for more information.

What type of safes do you sell and install?

In broad terms there are four common types of safe:

  • Free-Standing Safes
  • Wall Safes
  • Underfloor Safes
  • Floorboard Safes

We sell and install free-standing safes, although the name is something of a misnomer.

A free-standing safe intended for insurance purposes will normally need to be securely anchored to the fabric of the building in accordance with the manufacturer's installation requirements.

Wall safes are installed into an opening made within a wall and are normally cemented into position. We do not install wall safes.

Underfloor safes are installed into an opening made in a solid floor and are normally concreted into position. We do not install underfloor safes.

Floorboard safes are normally installed between the joists beneath a suspended timber floor. We do not install floorboard safes.

Why do I need a professional installation?

Buying an insurance-approved safe is only part of the process. The safe also needs to be installed correctly.

In the event of a future insurance claim, your insurer may ask for evidence that the safe was properly anchored and installed in accordance with the manufacturer's requirements.

When we install your safe, we provide you with an installation certificate or receipt recording the installation.

We recommend keeping a digital copy somewhere safe in case the original is ever misplaced.

Who will you send to install my safe?

Your safe will be installed by one of our own vetted and experienced installers, who will arrive in a deliberately unmarked vehicle.

We do not simply sell you a safe and then start searching for an unknown local tradesperson to carry out the installation.

Using our own installation team means that the person arriving at your property is familiar with safes, understands the different fixing methods available and regularly deals with unusual access and installation problems.

Wherever practical, delivery and installation are carried out as one complete service by our own team.

Can I install it myself?

Yes, you can install a safe yourself, provided that you know what you are doing and that the safe is installed correctly.

You should follow the manufacturer's installation instructions and make sure that the fixing method is suitable for the structure to which the safe is being anchored.

If the safe is being purchased for insurance purposes, we recommend documenting the installation carefully so that you have evidence of how it was fitted should your insurer ever ask.

How are your safes installed?

Our safes are typically anchored to a brick or masonry wall, a concrete floor, or sometimes both, depending on the safe and the construction of the property.

Manufacturers will usually specify how their safe should be anchored, but real homes are rarely as straightforward as an installation diagram.

Many properties have timber floors, fitted wardrobes, raised cupboard bases, plasterboard walls, voids or other obstacles.

Over the years we have developed a wide range of installation techniques that allow our experienced installers to overcome many of these problems.

The aim is always the same: to anchor the safe securely to the fabric of the building using the most appropriate fixing method available.

What about modern and new-build homes?

Modern properties can create installation challenges of their own.

Underfloor heating is increasingly common and can mean that drilling into the floor is either undesirable or completely unsuitable.

Many new-build homes also have highly insulated external walls or internal partition walls constructed from plasterboard, metal studs, timber framing or dot-and-dab systems rather than traditional solid masonry.

Where one fixing method is unsuitable, there may be another option, such as fixing through the rear of the safe into suitable structural material or using a specially prepared base.

Once the work has been completed, you will receive an installation certificate or receipt recording the method used.

Where should I have the safe installed in my home?

Nobody knows your home better than you. Before installation day, have a look around your property and identify a few places where you think the safe might work.

Where possible, we generally recommend avoiding the most obvious location in the main bedroom.

Cupboards, wardrobes, dressing rooms, studies, utility areas and other discreet parts of the property can all be possibilities, depending on the construction of the building and the size of the safe.

On installation day, your installer can inspect the locations you have identified and explain the advantages and disadvantages of each.

We can advise you, but you make the final decision about where you want the safe installed.

How do I book my installation appointment?

Once you have chosen your safe, simply purchase it through our website.

We will then contact you to arrange a convenient appointment for delivery and professional installation.

The applicable delivery and installation charge, if any, will depend on whether your address is located in Zone A, B, C or D and will be shown on the relevant product page.

If you are not sure which safe to choose, which delivery zone you are in, or whether a particular installation location will work, please call us on 0800 711 7892.

What should I expect on the day of the installation?

When your installer arrives, he will introduce himself and discuss the location you have in mind for your safe.

If you have identified several possible locations, he can inspect them and explain which would provide the best fixing options.

Once you have agreed the final position, the installation will begin.

After the safe has been securely installed, your installer will explain how to operate it correctly and answer any questions you may have.

If you have purchased a digital safe, he can also show you how to set or change your personal user code.

For security reasons, the installer will not choose or set your personal code for you, but he can guide you through the process so that you can do it yourself.

You will also be provided with your installation certificate or receipt confirming the installation.

REAL SAFE INSTALLATIONS

See how we install safes in real homes

Each card below links directly to the full case study.

Questions about your installation?

We much prefer speaking to customers and answering questions about their particular property, access and proposed installation position.